5 Best WordPress Live Chat Plugins
Adding live chat to your WordPress website is one of the smartest things you can do in 2025. Why? Because your visitors want quick answers, and live chat lets you talk to them right when they need help.
At Infinite Digital Group, we have tested many live chat plugins for our clients. Today, we are sharing our top 5 picks that work really well.
Why Your Website Needs Live Chat
Before we talk about the plugins, let me tell you why live chat is important:
Your customers get faster support. You can answer their questions in seconds instead of waiting for hours. When visitors are ready to buy something, you can help them right away. This means more sales for you. People really love getting instant help. It makes them happy and they trust your business more. Most of your competitors probably only have email support, so having live chat makes you stand out.
Now let’s look at the best options you can use.
1. LiveChat
This is best for growing businesses that want professional features.
LiveChat is very popular and many people use it. It works great and looks professional on any website.
What we like about it:
The chat window looks clean and modern. It matches most websites easily. It works perfectly on phones and tablets. You get detailed reports so you know how many people you are helping. It connects with other tools you might use like Mailchimp, Shopify, and Facebook Messenger. You can save quick replies to common questions which saves you lots of time.
What you should know:
It costs about $20 per month for each person who will answer chats. This might be too expensive if you have a small blog or hobby website. Setting up all the features takes some time in the beginning.
This is best for online stores, agencies, and service businesses that chat with customers every day.
2. Tawk.to
This is best for people who want to save money but still get great features.
Here is the amazing part about Tawk.to. It is completely free. Yes, really free. There are no hidden costs. You never have to pay anything.
What we like about it:
It is actually free forever. Not just a free trial. You can install it and start using it right away. Very easy. They have mobile apps so you can chat with customers from your phone. You can see who is visiting your website right now. You can have unlimited people answering chats for free.
What you should know:
The design is not as pretty as the paid options. If you need help from their support team, they are slower to reply unless you pay extra. Some advanced features are not available in the free version.
This is best for small businesses, bloggers, and startups who are watching their budget carefully.
3. Tidio
This is best for small teams that want chatbots and live chat together.
Tidio gives you both live chat and simple chatbots. This means you can answer common questions automatically even when you are sleeping or busy.
What we like about it:
The free plan includes both live chat and basic chatbots. It is very easy to change the colors and design of the chat box. The chatbots can answer simple questions by themselves. You can connect it to your email and Facebook Messenger. The design is beautiful and modern looking.
What you should know:
The free plan only gives you 50 conversations each month. If you need more, the paid plans start at $29 per month. If you want fancy chatbot features, those cost extra money.
This is best for small online shops and service providers who get the same questions over and over.
4. HubSpot Live Chat
This is best for businesses already using HubSpot or planning to grow big.
If you already use HubSpot for your marketing or sales, their live chat plugin works perfectly with everything. It connects all your tools together nicely.
What we like about it:
It is completely free to use. Yes, another free one. It connects directly to your HubSpot CRM system. You can see visitor information while you are chatting with them. It works great with HubSpot email and marketing tools. It is professional and works reliably.
What you should know:
You get the most value if you already use other HubSpot tools. Some special features need paid HubSpot plans. If you just want simple chat, this might be more than you need.
This is best for marketing agencies, B2B companies, and businesses that want to grow bigger.
5. Zendesk Chat
This is best for larger businesses that need powerful support tools.
Zendesk is a famous name in customer support. Their chat plugin brings really good quality to WordPress websites.
What we like about it:
It is very powerful and works reliably all the time. You get detailed analytics and reports about your chats. It can handle many chats at the same time without problems. It connects with all of Zendesk support tools. It is great when you have multiple people answering chats.
What you should know:
It is more expensive. It starts around $55 per month. Setting it up properly can be complicated. It is probably too much if you have a small simple website.
This is best for established businesses with dedicated support teams.
How to Choose the Right Plugin for Your Website
Still not sure which one to pick? Here is our simple guide to help you decide.
Choose Tawk.to if you are just starting out or you do not have much money to spend. It is free and does everything most websites need.
Choose Tidio if you want chatbots to answer common questions automatically and you do not get hundreds of chats every month.
Choose LiveChat if you are serious about customer support and you can spend $20 or more per month for really good features.
Choose HubSpot if you already use HubSpot or you want one big system for all your marketing and sales.
Choose Zendesk if you are a larger business with a real support team and you need advanced features.
Our Top Pick at Infinite Digital Group
If we had to choose just one? For most businesses, we tell them to start with Tawk.to or Tidio.
Tawk.to gives you everything you need for free. This is perfect when you want to test if live chat actually helps your business. Once you see the good results (and you will see them), you can always upgrade to something like LiveChat later.
Tidio is our choice if you want chatbots included right from the start. The free plan is good enough for small businesses. The chatbots save you lots of time because they answer questions while you sleep.
Quick Comparison Table
Here is a simple table showing all 5 plugins side by side:
|
Plugin Name |
Starting Price |
Free Plan Available |
Best For |
Chatbot Included |
Easy to Use |
|
LiveChat |
$20 per month |
No |
Growing businesses |
No |
Medium |
|
Tawk.to |
Free forever |
Yes |
Small businesses |
No |
Easy |
|
Tidio |
Free (paid from $29) |
Yes |
Small online shops |
Yes |
Very Easy |
|
HubSpot Live Chat |
Free |
Yes |
Marketing focused businesses |
No |
Easy |
|
Zendesk Chat |
$55 per month |
No |
Large companies |
No |
Hard |
Final Thoughts
Live chat is not just nice to have anymore. You really need it to compete in 2025. Your customers expect quick answers and these plugins make it easy for you to give them what they want.
The good news? You do not need to spend lots of money. There are several great free options. Even the paid plugins do not cost too much for most businesses.
Need help setting up live chat on your WordPress site? That is exactly what we do at Infinite Digital Group. We will help you choose the right plugin. We will set it up properly for you. We will make sure it looks great on your website.
Do not let potential customers leave your site because they have questions and nobody answers them. Add live chat today. You will see your engagement and sales get better very quickly.
This guide was created by the team at Infinite Digital Group. We are your partner for WordPress solutions and digital growth in 2025.
